Recently, the Firefox users are suggested by Mozilla to update their browsers to latest versions to resolve issues while streaming Netflix and Hulu videos.
Technically, the Firefox uses the Widevine plugin to play DRM-protected videos offered by various OTT platforms like Netflix, Prime, Hulu, and so on.
However, after the google updates the Widevine private encryption keys and content decryption modules on 31st of May, various video streaming platforms using the Google’s DRM technology stopped working on older Firefox versions.
Means, the users who are using the older version of browser, might see “Video Unavailable. We’re experiencing a problem playing this video” or “Pardon the interruption. Looks like your browsers is no longer supported” errors, while playing different OTT platform videos.
This problem is currently occurring with all Firefox versions from version 87 and lower, since they use the older Widevine CDM and private encryption keys.
However, the aforementioned issues will not affect those who are using Firefox 88+ as their browsers will automatically download and update to latest Widevine CDM by default.
Means, if you are experiencing the issues while playing OTT videos with your Firefox, then you must need to update to latest version, to overcome such issues. However, in case if you have previously configured the Firefox to update automatically, we hope the problems should be resolved automatically after checking for updates.